Leamington Spa, Warwickshireinfo@gweinstallations.co.uk Gas Safe 981690Open 24 hours HomeAboutServicesService AreasOur WorkContact24hr call-out07341 057021Request a Free Quote - Home - Terms & ConditionsLegal # Terms & conditions How we quote, how we work, what is guaranteed and how payment is handled. ## About these terms These terms apply to work carried out by Gas Water Energy Installations Ltd ("we", "us") for you, the customer. They apply alongside any written quotation we provide, and the quotation takes precedence where the two differ. We are a Gas Safe registered business under registration 981690, covering domestic, commercial and industrial gas work, and we hold the ACS Commercial qualification. ## Quotations Quotations are free and carry no obligation. Basic quotations are usually issued within 48 hours of the enquiry or survey; larger and commercial jobs take longer to price properly and we will tell you when to expect it. A quotation is a fixed price for the work described in it. It does not include work that could not reasonably have been identified beforehand, for example concealed pipework, existing defects, or asbestos found once access is gained. Where anything of that kind arises, we will stop, explain it and price the additional work before continuing. Where a quotation depends on information you have provided rather than on a survey, it is given on the basis that the information is accurate. ## Booking and access Work is scheduled by agreement. You are responsible for providing safe access to the property or premises, and for making sure the working area is reasonably clear. Where gas, water or electricity has to be isolated, we will agree the timing with you in advance. On commercial and industrial sites we issue RAMS before attending and work to the agreed access window. If we attend at an agreed time and cannot gain access, we may charge for the visit. ## Our work and your guarantee All our work is carried out by qualified engineers and is guaranteed against defects in our workmanship for 12 months from completion. Newly installed equipment carries the manufacturer's own guarantee in addition. We register that equipment with the manufacturer, and we handle Building Regulations notification where it applies. Manufacturer guarantees generally require the appliance to be serviced annually and the servicing recorded. If servicing is not kept up, cover can be affected, that is the manufacturer's condition, not ours. The workmanship guarantee does not cover fair wear and tear, damage caused by others, misuse, interference by a third party, or faults arising from parts of the system we advised should be replaced or upgraded and were not. ## Safety and existing installations If we find a gas appliance or installation that is immediately dangerous or at risk, we are obliged to act on it in accordance with gas safety procedure. That may mean disconnecting or turning off an appliance and issuing a warning notice. We will always explain what has been found and why. Where an existing system is not capable of supporting new equipment, we will say so before quoting. We cannot guarantee the performance of parts of an installation we did not supply or alter. ## Payment Unless we have agreed otherwise in writing, payment is due on completion of the work. All standard payment methods are accepted, including card and bank transfer. For larger installations we may ask for a deposit or a staged payment against materials, which will be set out in the quotation. Account terms can be arranged for commercial clients. Where an account is in place, invoices are payable within the agreed terms. ## Emergency and out-of-hours attendance Our phone is answered around the clock and we attend call-outs and breakdowns outside normal working hours. Out-of-hours attendance is charged at our applicable rate, which we will tell you before we attend. Where a breakdown cannot be resolved on the first visit, for example because a part must be ordered, we will explain what is needed, make the installation safe and agree the return visit with you. ## Cancellation You can cancel or reschedule a booked appointment by telling us as early as you reasonably can. Where materials have already been ordered specifically for your job, or a specialist visit has been arranged, we may charge for those committed costs. Where you are a consumer and the contract was concluded away from our premises, you have the statutory right to cancel within 14 days. If you have asked us to begin work within that period and we have done so, we may charge for the work carried out up to the point of cancellation. ## Liability We carry £2 million public liability insurance and £10 million employers' liability insurance. We are responsible for loss or damage caused by our negligence or failure to carry out work with reasonable skill and care. We are not responsible for losses that were not foreseeable, for faults in parts of an installation we did not carry out, or for consequential business losses save where the law does not permit that exclusion. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. ## Complaints If something is not right, tell us first and quickly. Call 07341 057021 or email info@gweinstallations.co.uk and it will be dealt with by the business rather than passed around. Most issues are resolved by returning to site. ## Governing law These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. ## Need something clarified? Ask before you book. Call 07341 057021 or email info@gweinstallations.co.uk and we will explain exactly how it applies to your job. Contact usPrivacy policy Gas Safe registered engineers (981690) covering domestic, commercial and industrial gas, heating, plumbing and ventilation work across Warwickshire and the Midlands. Owner-led by Ryan Conniff. 07341 057021info@gweinstallations.co.ukLeamington Spa, Warwickshire - @gweinstallations ### Services Boiler installation, repair & servicing - Domestic gas engineering - Commercial & industrial gas engineering - Central heating installation & repair - Landlord gas safety certificates (CP12) - Building mechanical & ventilation services - Commercial plumbing - Domestic & general plumbing - Bathrooms - Planned & contract maintenance - Emergency call-outs & breakdowns ### Service Areas - Leamington Spa - Warwick - Kenilworth - Coventry - Stratford-upon-Avon - Rugby - Solihull - Warwickshire - West Midlands - Oxfordshire - Buckinghamshire - East Midlands - London ### Company - About us - Our work - Contact - Privacy policy - Terms & conditions - Cookie policy © 2026 Gas Water Energy Installations Ltd. All rights reserved. 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